Terms of Use

By creating an account or using Pondra, you agree to these terms. If you don't agree, please don't use Pondra.

You must be at least 13 years old to use Pondra. If you are under the age of majority where you live, you may only use Pondra with the permission of a parent or guardian, who agrees to these terms on your behalf.

You sign in to Pondra with Apple or Google. You're responsible for what happens under your account and for keeping access to your Apple or Google account secure. Let us know straight away if you think someone else has accessed your Pondra account.

You can delete your account at any time from the You tab in the app.

Pondra is a tool for thinking through personal decisions. It asks questions, organises what you tell it, and shows which way your own values and fears are leaning. It uses artificial intelligence, which can misunderstand you or produce information that is incomplete or wrong.

Pondra is not a crisis or emergency service, and nobody monitors conversations in real time. If you or someone else is in danger, contact your local emergency number immediately. Pondra may show support lines when a conversation suggests someone could be at risk, but it cannot respond to an emergency.

What you write, say and choose in Pondra is yours. You give us permission to store, process and display your content, and to send it to our service providers, only as needed to run Pondra for you, as described in our Privacy Policy. This permission ends when you delete the content or your account, except where we need to keep information to meet legal obligations.

Please only share information about other people that you have a right to share, and keep in mind that you're describing real people when you talk through decisions that involve them.

When you use Pondra, you agree not to:

• break any law, or use Pondra to harm, harass or threaten anyone;
• try to get around plan limits, security measures or safety features;
• reverse engineer, copy or resell Pondra, except where the law allows;
• use automated means to access Pondra or to extract its content or prompts;
• interfere with or overload our servers or other people's use of Pondra.

Pondra is free to use with a monthly limit on new decisions. Pondra Plus is an optional subscription that removes the limit and adds extra features. Current plans, prices and any free trial are shown in the app before you buy.

• Pondra Plus is bought through the App Store and billed to your Apple account.
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. Your Apple account is charged for the renewal within 24 hours before the period ends.
• If you start a free trial, you're charged when the trial ends unless you cancel before then. Any unused part of a trial is forfeited when you buy a subscription.
• You can manage or cancel your subscription in your Apple account settings. Cancelling stops future renewals; you keep access until the end of the period you've paid for.
• Payments and refunds are handled by Apple under its terms. To request a refund, visit reportaproblem.apple.com.
• If prices change, Apple will tell you in advance and you can choose whether to continue.

Pondra, including the app, its design, the scale, the name and the logo, belongs to us and is protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on Apple devices that you own or control, for your own non-commercial use, in line with these terms and the App Store's Usage Rules.

Pondra relies on services run by others, such as Apple, Google and our AI provider. Your use of those services may also be governed by their own terms. Links to outside resources, such as support lines, are provided for your convenience, and we aren't responsible for their content.

If you downloaded Pondra from the App Store, you also agree that:

• these terms are between you and us, not Apple, and we, not Apple, are responsible for Pondra and its content;
• Apple has no obligation to provide maintenance or support for Pondra;
• if Pondra fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the extent the law allows, Apple has no other warranty obligation for Pondra;
• Apple is not responsible for any claims relating to Pondra, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection or privacy claims;
• Apple is not responsible for investigating or defending any claim that Pondra infringes someone's intellectual property rights;
• you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and you are not on any U.S. Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You can stop using Pondra and delete your account at any time. We may suspend or close an account that breaks these terms or puts others or the service at risk. We may also change or discontinue features, or Pondra itself, and will give reasonable notice where we can. If we discontinue Pondra, you can manage or cancel any active subscription through Apple.

Pondra is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties of any kind, whether express or implied, including that Pondra will be uninterrupted, error-free, or that its output will be accurate or suitable for your situation. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential damages, or for any loss arising from decisions you make using Pondra. Our total liability to you for any claim relating to Pondra is limited to the amount you paid us for Pondra in the 12 months before the claim arose. Some places don't allow these limits, so they may not apply to you.

We may update these terms as Pondra changes. If we make significant changes, we'll let you know in the app before they take effect. Continuing to use Pondra after that means you accept the updated terms.

Questions about these terms? Email support@pondra.app.